Effective Date: 5/21/2026
Last Updated: 5/22/2026
New Life Solutions MS (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of individuals who visit our website, submit applications, inquire about housing, or communicate with us electronically. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, forms, and communications.
By using our website or submitting your information to New Life Solutions MS, you consent to the practices described in this Privacy Policy.
Information We Collect
New Life Solutions MS may collect personal information that you voluntarily provide when submitting forms, requesting housing information, applying for residency, contacting us, or communicating with us electronically. This information may include your name, phone number, email address, mailing address, date of birth, emergency contact information, recovery-related information voluntarily submitted by you, and any other information you choose to provide.
We may also automatically collect certain technical information when you access our website, including your IP address, browser type, operating system, device information, pages visited, time spent on pages, referral source, and general website interaction data. This information helps us improve website performance, functionality, and user experience.
How We Use Your Information
The information collected by New Life Solutions MS may be used to respond to housing inquiries, process applications, communicate regarding admissions and availability, provide resident-related support, schedule appointments or calls, send requested information, improve our website and services, maintain business records, comply with legal obligations, and communicate important updates regarding our services.
If you consent to SMS or email communications, we may also send updates regarding housing availability, admissions follow-up, appointment reminders, recovery resources, service announcements, and related communications.
We do not sell your personal information to third parties.
SMS & Email Communications
By providing your phone number and email address through our website or forms, you consent to receive communications from New Life Solutions MS via phone call, SMS/text message, voicemail, and email. These communications may be sent using automated technology where permitted by law.
Message frequency may vary, and standard message and data rates may apply depending on your carrier and service plan.
You may opt out of SMS communications at any time by replying “STOP” to any message. After opting out, you may receive a final confirmation message verifying your removal from future text communications.
You may unsubscribe from marketing or promotional emails by clicking the unsubscribe link included in email communications. Even after opting out of marketing messages, we may still contact you regarding active housing inquiries, admissions coordination, safety matters, billing, or administrative communications related to services you requested.
For assistance regarding communications, reply “HELP” or contact us directly.
Information Sharing & Disclosure
New Life Solutions MS does not sell, rent, trade, or lease your personal information to third parties for marketing purposes.
We may share your information with trusted third-party service providers who assist us with website hosting, customer communication platforms, analytics services, scheduling software, customer relationship management systems, or other operational support services necessary for business operations. These service providers are only permitted to use your information for authorized business purposes and are required to maintain confidentiality and appropriate security measures.
No mobile information, SMS consent information, or text messaging opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except aggregators and service providers necessary to deliver SMS communications.
We may also disclose information when required by law, regulation, subpoena, court order, or other legal process, or when necessary to protect the rights, safety, and property of New Life Solutions MS, residents, applicants, staff, or others.
Cookies, Tracking Technologies & Analytics
Our website may use cookies, tracking pixels, analytics tools, and similar technologies to improve functionality, personalize user experience, analyze website traffic, monitor performance, and enhance communication effectiveness.
These technologies may collect information regarding browsing behavior, device information, website interactions, and general usage patterns.
By continuing to use our website, you consent to the use of these technologies. You may manage or disable cookies through your browser settings; however, doing so may affect certain website features and functionality.
Data Retention
New Life Solutions MS retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your state or jurisdiction, you may have rights regarding your personal information, including the right to request access to information we maintain about you, request corrections to inaccurate information, request deletion of personal information where legally permitted, or withdraw consent for certain communications.
To exercise any applicable privacy rights, please contact us using the contact information provided below.
Third-Party Websites
Our website may contain links to third-party websites or services that are not operated by New Life Solutions MS. We are not responsible for the privacy practices, content, or policies of third-party websites and encourage users to review those privacy policies independently.
No Medical or Clinical Services Disclaimer
New Life Solutions MS provides sober living and recovery housing services only and does not provide licensed medical treatment, detoxification services, psychiatric care, or clinical therapy unless otherwise specifically stated.
Information submitted through our website should not be considered medical advice, diagnosis, or treatment.
If you are experiencing a medical or mental health emergency, call 911 or seek immediate assistance from a licensed healthcare provider.
Children’s Privacy
Our services and website are intended only for individuals eighteen (18) years of age or older. We do not knowingly collect personal information from minors under the age of 18.
Changes to This Privacy Policy
New Life Solutions MS reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon posting the revised policy on our website. Continued use of our website or services after updates are posted constitutes acceptance of those changes.
Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
New Life Solutions MS
Mississippi, USA
[Phone Number]
[Email Address]
[Website URL]